Terms and Conditions of Sale

1. Who we are

These terms apply when you buy books from this website. The seller is Syzygy Group Ltd, trading as Syzygy Media, a company registered in England and Wales with company number 16588046. Our registered office is 3 Spruce Avenue, Bury, England, BL9 7QX. You can contact us at [email protected].

By placing an order you agree to these terms. Please read them, and our Delivery and Returns, Privacy and Cookie pages, before you order.

2. Placing an order and prices

Your order is an offer to buy. We accept it when we send you an order confirmation by email, or, for eBooks, when your download becomes available. A contract is formed at that point.

Prices are shown in pounds sterling (£) for all customers. If your card is not in pounds, your bank may convert the amount and charge its own fees. Prices include any VAT that applies.

If we discover a pricing mistake after you order, we will tell you before we accept your order, and you can decide whether to go ahead at the correct price or cancel.

3. Payment

You can pay by debit or credit card, Apple Pay or Google Pay. Payments are taken securely by Stripe, in pounds. We never see or store your full card details.

Your bank may ask you to confirm the payment (strong customer authentication). Payment is taken when you place your order.

4. Delivery

We deliver printed books worldwide. eBooks are delivered by download link sent to your email. Delivery time and cost depend on the delivery address you give at checkout.

We will deliver printed books within 14 days of your order for addresses in the United Kingdom, and within 21 days for addresses elsewhere in the world. In any case we will deliver no later than 30 days after the order date, unless we agree otherwise. If we cannot meet this, we will tell you and you may cancel and receive a full refund.

Printed books become your responsibility once they are delivered to you. Full details are on our Delivery and Returns page.

5. Your right to cancel (printed books)

If you are a consumer, wherever you live in the world, you have the right to cancel your order for printed books within 14 days, without giving a reason. This follows the 14-day standard used in the United Kingdom and the European Union. The 14 days start on the day after you receive the books.

To cancel, tell us clearly in writing (for example by email to [email protected]). You may use any clear statement; a form is not required. Then send the books back to us within 14 days of telling us. You pay the cost of returning the books, unless they arrived faulty or not as described, in which case we pay.

We will refund the price you paid, and the standard delivery cost, within 14 days of receiving the books back, or of you showing proof that you have sent them, whichever is earlier. We refund to the original payment method. We may reduce the refund if the books have been handled more than needed to check them and have lost value.

6. eBooks and digital content

Your right to cancel an eBook ends once the download has begun, if you have agreed to this and acknowledged that you lose the right. We ask for this agreement at checkout before you buy.

eBooks are licensed to you for your personal, non-commercial use. You may not copy, share or resell them.

If an eBook is faulty, will not download or is not as described, contact us and we will repair or replace it, or give you a refund where that is not possible.

7. Faulty or damaged goods

We must supply goods that are as described, of satisfactory quality and fit for purpose. If a book arrives damaged or faulty, contact us at [email protected] as soon as you can, with your order number and a photo. We will replace the book or refund you.

Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 and the consumer law of the country where you live.

8. Our liability

We do not limit or exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that the law does not allow us to limit.

Otherwise, we are responsible for loss or damage that is a foreseeable result of our breaking these terms. We are not liable for business losses, because we sell to consumers only.

Our books share general information and the author’s views. They are not financial, legal, tax or investment advice, and you should take professional advice before making decisions about money, property or business.

9. Complaints

If you are unhappy, please write to us at [email protected]. We aim to reply within 5 working days and to resolve the problem fairly.

We do not currently use an alternative dispute resolution provider, but you remain free to use one.

10. Governing law

These terms are governed by the law of England and Wales. If you live in the United Kingdom, you can bring a claim in the courts of the part of the UK where you live. If you live outside the United Kingdom, you may also have rights under the consumer law of your own country, and those rights are not affected.